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FAQs

Kindly check the FAQs below. If your query is different from the set of questions; please email us at shop@dsgroup.com or call us on 18001030113 between 10 am to 5 pm on Monday - Friday or visit our Contact Us section.



ABOUT YOUR RAJNIGANDHA ACCOUNT

Can I update my account details/ information?

You can manage your account and other personal information by following simple steps as mentioned below:

  • Step 1. Login to your account.
  • Step 2. Enter your User ID and Password.
  • Step 3. Select 'My Profile'; and click update your personal details.
I forgot my password, what can I do?

Click on the Forgot Password link in the login section. Enter your registered mobile number and submit.SMS will sent to your registered mobile number.

How do I reset/change a user account password?

Click on the Change Password in My Account section .You will need to input your old password again to verify your credentials and then when prompted, type in your new password.

ORDER

How do I place an order?

Shopping at rajnigandha.com is easy and secure. Placing an online order requires just a few steps:

  • Select product you would like to purchase.
  • Then click on Buy Now button from either the quick view or product detail page.
  • You can then choose to continue shopping or go directly to Checkout.
  • Once you have finished shopping, click on Shopping Cart at the top right corner of page, and follow the checkout steps to make necessary payments.
  • An order confirmation will be send to you through an SMS with your order number.
How do I know my order has been confirmed?
  • You shall see an order confirmation and order number on screen.
  • you shall receive an SMS on your registered mobile number about confirmation of the order along with order number.
How can I track my order?

Orders are mostly dispatched within 24 hours of placing the order (excluding Saturdays, Sundays and public holidays). As soon as your order is dispatched, you will receive an SMS with your order tracking number as well as the name of the courier company that is processing your order. You can track your order from the ‘My Order’ section on the website to get an update on your order status or you can use the tracking number to track the status of your package on the courier company's website.

How can I track the status of my order?

Your order can be tracked by visiting in My account section , or by clicking on the link sent to you through an SMS.
The following status of your order as displayed on the SMS shall have the following meaning and will be construed accordingly:

Order placed Order confirmed.
Order packed Preparing for delivery.
Order shipped Order being picked up for delivery.
Order in-transit Order on its way for destination area.
Order out for delivery Package has reached final delivery location.
Order delivered Delivery completed.

How do I cancel an order?

You can cancel items or orders by visiting the My Order section in Your Account. Orders on rajnigandha.com can be cancelled before they are packed for shipping. If your order is eligible for cancellation, a cancel button will be available, click this button to cancel your order.

What should I do if I'm having trouble placing an order?

For any technical difficulties you are experiencing with our website, please call us at toll free no. 18001030113 (10 AM -5 PM on Monday - Friday) or e-mail at shop@dsgroup.com

Can you help me place an order?

Our executives shall be glad to help you over the phone at 18001030113 (10 AM -5 PM Monday-Friday) or you can also e-mail us at shop@dsgroup.com

SHIPMENT

Why can't I track my order even though it has been shipped?

Courier services usually take upto 48 hours to activate tracking for an order once it's shipped. You are requested to check again after the mentioned time frame.

How long will it take to receive my orders?

Orders are usually delivered within 5 to 7 business days after dispatch (business days exclude Saturdays, Sundays and other holidays). Note that these timelines do not act as a guarantee.

Will the logistics partner call me before delivering my order?

No; however you will receive a SMS alerting you that your order is out for delivery. You can also track your order at rajnigandha.com or courier website.

Whom should I contact if my shipment arrived later than expected?

We sincerely apologize for any inconvenience caused. We ensure your experience at rajnigandha.com makes your life just a little easier and your satisfaction is important to us. In rare cases there may be a slight delay in transit due to events beyond control of our logistic partners. We attempt to keep our customers informed of estimated delivery timelines in such cases through SMS.

What should I do if my shipment is lost?

If there is no change in package tracking details, we request you to wait till estimated delivery date as there could be a tracking error. If you do not receive your order by the delivery date, or the package tracking details have not changed, and you have not received any email or message from us regarding delay in the delivery of your package, please contact us and we will take steps to ensure that you receive your order soon.

In case the shipment cannot be tracked or found, we will ship the missing product again.

What should I do if my parcel arrives damaged?

Please refuse to accept if the parcel is damaged or you may accept it after leaving specific remarks while signing for delivery (Proof of Delivery).

PAYMENT

How do I pay for my order?

We accept payment via, Net Banking (ICICI, HDFC and Jana small finance Bank), Wallet(Mobikwik, Freecharge, JioMoney, PhonePe ) Payment and UPI payment (BHIM, Tez and other UPI apps) modes.

My Payment has failed. What can I do?

Payments may fail due to any of the following reasons:

  • You may accidentally enter incorrect credit/debit card details like 'name on the card', 'card number', 'CVV', '3D secure PIN' and 'expiry date'.
  • The card details you provide are no longer valid or need to be updated.
  • Your bank is going through an outage.
  • You accidentally close/refresh the page or press backspace while the transaction is being processed by your bank.
  • The connection between rajnigandha.com and your bank fails due to some technical issues and the transaction cannot be completed.
  • Your card is blocked for online transactions.
  • Insufficient fund in your account.

REPLACEMENT AND EXCHANGE

How do I exchange a product?

Customers can exchange the product within 7 days from the purchase date and seek replacement and exchange subject to the terms and conditions of the Replacement Policy.

What conditions should the product(s) be returned in?

The product(s) must be returned in the original condition, with original undamaged box and/or packaging attached.

Under what conditions can I replace/ exchange my product?

Replacement are accepted under the following cases -

  • Faulty, defective or damaged product.
  • Item delivered does not match with what was originally been ordered.

CUSTOMER SERVICE

How do I contact customer service?

Our customer service team is available on Monday-Friday from 10 AM to 5 PM. They can be reached at 18001030113 or via email at shop@dsgroup.com

What are your timings to contact customer service?

Our customer service team is available on Monday- Friday from 10 AM to 5 PM.

How can I give feedback on the quality of customer service?

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with Rajnigandha. Do write to us at shop@dsgroup.com your valuable feedback.